Advancing service in South Africa

Being where our customers need us and ready to serve their needs are on the top of FLSmidth's priority list. The new Supercenter in Delmas, South Africa exemplifies this initiative by providing not only spare parts, but also rebuild and repair services, manufacturing, trial assembly and factory acceptance testing close to our customers' operations.

Continuing our drive to get closer to our customers, FLSmidth has opened six large service centers (called Supercenters) in Santiago and Antofagasta, Chile; Perth, Australia; Arequipa, Peru; Delmas, South Africa; and Tucson, United States. The establishment of an additional Supercenter is planned for the South Gobi Desert area of Mongolia in the near future.

The Delmas, South Africa Supercenter began operations in June 2013, and has already established itself as a star player in our vast service network. The establishment of this state-of-the-art facility in South Africa demonstrates the intent and long-term vision of FLSmidth as a partner of choice to its customers.

The South African team has filled its workshop with a diverse range of projects. Whilst a primary activity of Supercenters is the rebuild and repair of FLSmidth equipment, the value proposition of the Delmas Supercenter also includes manufacturing, trial assembly and factory acceptance testing. The integrated sales effort of the South African organization is paying dividends for both FLSmidth and our customers with the booking of nearly 100 customer services projects, 60 of which are currently active. Examples of projects successfully executed include equipment used in liquid-solid separation, crushing, milling, screening/feeding and material handling, among other things.

The investment brings value to our customers by:

  • Limiting the number of parties involved, thus reducing the total cost of projects
  • Minimizing lead times
  • Rebuilds, done in a facility which is ISO 9001:2008 accredited to OEM engineering and quality specifications

FLSmidth places considerable emphasis on safety. Best practice systems and processes were implemented from day one at the Delmas facility. The zero lost time injury record to date, which includes the construction project, demonstrates the united responsibility towards health, safety and environment. The next step in the process is to attain OSHAS 18001 and ISO 14001:2004 certification. This falls in line with the national and global strategy of keeping safety a top priority.

Corporate social investment remains a focus for FLSmidth in South Africa. Several investment projects have being identified and are currently being assessed for implementation in the local community. The Delmas Supercenter has also actively contributed to the community through a directed employment strategy. FLSmidth has made commitments to the local government, where possible, to employ local residents that have the required skills and qualifications. To complement this focus, we continuously search for opportunities to train and enhance the skill of the local workforce.

The establishment of the Delmas Supercenter enhances FLSmidth’s ability to offer the industry and its customers a One Source solution.

CONTACT: Stephan Kruger