Expanding our service footprint to better serve customers

With tough market conditions forcing many mining suppliers and service providers to cut back, FLSmidth has made a bold decision to expand its Perth Supercenter in Welshpool, Australia, which is now in its second year of operation.

We’re making a significant commitment in the industry here, and we’re here to support the mining community.
— David Williams FLSmidth General Manager Customer Services, Mineral Processing, Australia

The expansion, scheduled for completion in mid-2015, will double the facility’s warehouse and workshop from 5,000 m2 to 10,000 m2.

The investment will benefit FLSmidth’s Australian customers by increasing coordination and integration of the company’s products and services, and by minimizing lead times through added capacity in its workshop and warehouse.

Mark Clifford, Country Head, Australia and Global Vice President, said the expansion will allow FLSmidth to further decrease costs and increase productivity for its customers.

“Aftermarket support and backup is critical in ensuring that our customers meet their productivity and cost targets and will further enhance FLSmidth’s relationship with our clients,” he said.

“The expansion will allow us to better support our installed equipment base and keep it operational allowing our customers to get the maximum productivity out of the machines through technical competency, rebuilds or upgrades.

“When other suppliers are retracting their footprints in Australia, we’re increasing our footprint to provide better service to our customers.”

The Perth Supercenter is one of six large service centers operating worldwide that are tailored to support FLSmidth’s customers with warehousing of critical equipment and spare parts, along with rebuild and repair capabilities of components in an efficient and safe manner.

David Williams, General Manager of Customer Services, Mineral Processing, Australia, added that the expansion plans demonstrate that FLSmidth is here for the long term. “We’re making a significant commitment in the industry here, and we’re here to support the mining community,” he said.

CONTACT: Andrew Laughlin