New Service Center in Zacatecas Mexico

FLSmidth recently opened its newest service center, located in Zacatecas, Mexico. The grand opening took place on August 29, 2014, coming just 358 days after the company held its ground breaking ceremony at the site.

This first phase of completed construction on the service center site includes a 1,000m2 warehouse along with 250 m2 offices and training facilities. The facility is located on a 12,400 m2 parcel of land, with room for planned phases of future development.

FLSmidth service centers differ from Supercenters in that Supercenters not only include the warehousing and training facilities of a service center, but also manufacturing and testing facilities.

Rather than the typical cutting of a ribbon for the opening of the service center, FLSmidth managers instead planted a tree to symbolize the forthcoming growth and construction. The Ligustrum Lucidum, a small evergreen tree that grows up to 10 m tall and broad, was specifically chosen “because its qualities mirror those that FLSmidth looks for in a service center: it grows fast—both in sunshine and shadow—and its resilience enables it to thrive in ever-changing conditions.” said Ms. Romy Gibbons, FLSmidth’s Global Supercenter Director.

“Zacatecas was a natural choice as a service center location because of its proximity to many of Mexico’s major mining projects,” said Mr. Richardt Fangel, FLSmidth Mexico Country Head. “In all, nearly 70 percent of Mexico’s mining production takes place within a radius of 500 km from Zacatecas.”

In order to improve service to its customers in Mexico, FLSmidth grasped the opportunity to open the local service center in Zacatecas. The new facility reinforces FLSmidth’s commitment and promising future in the Mexican mining industry.

“We hope this service center will benefit the local mining customers for many years to come,” Mr. Fangel said.

The Zacatecas service center business plan has been sectioned into three phases. Each phase will begin as business growth allows.

  • Phase 1: Field service, island service packages, training, exchange and stocking programs, distribution
  • Phase 2: Repair and/or upgrade of equipment
  • Phase 3: Assembly of new equipment

Phase 1 began on August 29, 2014 with the opening of the Zacatecas service center. The present FLSmidth warehouse in Monterrey will soon be consolidated to this new location.

“In building up the service capabilities in Mexico, training and experience has been key as the team is now able to service a complete concentrator line with Spanish-speaking specialists,” Mr. Fangel said. “We will also expand our equipment service packages with monthly visits by a field engineer for system inspection, process maintenance and spare-parts planning.”

CONTACT: Richardt Fangel